Privacy Policy

Last updated: 21 July 2026

1. Introduction

ORRANGE (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, applications, and services (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information that you provide directly, information generated automatically when you use the Services, and information from third-party sources.

  • Account Information: Name, email address, phone number, government-issued identification, and wallet addresses when you register or verify your account.
  • Transaction Information: Records of trades, deposits, withdrawals, order history, payment references, and blockchain transaction identifiers.
  • Device and Usage Information: IP address, browser type, device identifiers, operating system, referral URLs, and pages visited.
  • Communication Information: Records of support requests, emails, chats, and other interactions with us.
  • KYC and Verification Data: Identity documents, selfies, proof of address, and verification results provided to comply with legal obligations.

3. How We Use Your Information

  • To provide, operate, and maintain the Services, including processing transactions and settling funds.
  • To verify your identity and comply with anti-money laundering (AML), know-your-customer (KYC), and counter-terrorism financing (CTF) obligations.
  • To detect, prevent, and investigate fraud, security incidents, and other prohibited or illegal activities.
  • To communicate with you about your account, updates, security alerts, and promotional materials (where permitted).
  • To improve our Services, analyze usage trends, and conduct research and development.
  • To enforce our Terms of Service and other legal agreements.

4. Legal Basis for Processing

We process personal information on the basis of: (a) performance of a contract with you; (b) compliance with legal and regulatory obligations; (c) our legitimate interests, such as fraud prevention and network security; and (d) your consent, where required by law. You may withdraw consent at any time, though this may affect your ability to use certain Services.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Identity verification providers, payment processors, cloud hosting providers, and analytics providers that assist us in operating the Services.
  • Financial Partners: Banks, payment networks, and liquidity providers necessary to process transactions.
  • Regulatory and Law Enforcement: Government authorities, regulators, and law enforcement when required by law, court order, or to protect our rights and users.
  • Affiliates and Successors: Related entities or in connection with a merger, acquisition, or sale of assets.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember your preferences, analyze traffic, and improve user experience. You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

7. Data Security

We implement technical, administrative, and physical safeguards designed to protect your information. However, no internet-based service is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and wallet recovery phrases.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize the information.

9. International Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. We use appropriate safeguards, such as standard contractual clauses and intra-group agreements, to ensure adequate protection.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict certain processing activities.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a data protection authority.

To exercise your rights, contact us at privacy@orrange.finance.

11. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of the Services after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@orrange.finance.